Clear service information
Information about our value-added services, plain-language contracts, subscription instructions, contract duration and termination, and your right to opt in or opt out.
Section 1 · Page 2
Our commitment to consumers
Consumer Code
of Practice.
Clear information. Responsible service. Support when it matters.
Our Individual Consumer Code of Practice (ICCP) sets out how MindRay Technologies Limited serves and protects consumers of our value-added services in Nigeria.
Explore the CodeInside the Code
Your service. Your rights.
A guide to the six areas covered by our ICCP. These summaries help you navigate the document; read the full PDF for the complete provisions.
Responsible advertising
Clear information about service availability, package pricing and limitations. Advertising should be accurate, with understandable disclaimers and consent-based telemarketing.
Section 2 · Page 3
A clear path for complaints
How to contact our support desk, how complaints are recorded and reviewed, and your right to refer an unresolved complaint to the Nigerian Communications Commission (NCC).
Section 3 · Pages 3–4
Your responsibilities
Provide accurate registration details, keep them up to date, use services for lawful purposes and settle invoices within the timelines agreed in your service contract.
Section 4 · Page 4
Protection of your information
How consumer information is collected for legitimate service purposes, safeguarded, retained and shared, with consent or another permitted basis as described in the Code.
Section 5 · Page 4
Transparent billing
Billing information and timing, payment confirmation, notice of billing changes and prepaid service terms, including clear charges and simple, cost-free opt-in and opt-out mechanisms.
Section 6 · Page 5
Need help with a service?
Have your transaction details, mobile number and a summary of your complaint ready so our support team can assist you.
Support hours
8:00 am–5:00 pm during working hours. You can also contact us by email outside working hours.
Visit or write to us
Plot 8 Providence Street, Lekki Phase 1, Lagos State, Nigeria.
Further recourse
If you remain dissatisfied with the outcome of your complaint, you have the right to refer it to the Nigerian Communications Commission (NCC), as set out in Section 3 of the Code.